Terms of Use
Version 1.1
Revised June 5, 2024
Terms of Use
Version 1.1
Revised June 5, 2024
These Terms of Use (the “Terms”) govern your use of the Flowpoint software-as-a-service product (the “Product”) and the related services (the “Services”) provided by Flowpoint Analytics Ltd.
All references to “we,” “us,” or “our” in these Terms refer to Flowpoint Analytics Ltd, a company incorporated in accordance with the laws of England and Wales under company number 14068900, having its registered address at Flat 41 Oslo Court, Prince Albert Road, London, England, NW8 7EN, or any one of its subsidiaries or affiliated companies (collectively referred to as “Flowpoint”).
When we refer to “you” or “your,” we mean any person that accesses or uses the Product or the Services. Your use of the Product or the Services and any purchases you make are subject to these Terms and the Privacy Policy.
Please read these Terms carefully, as they contain important information concerning your rights and limitations on these rights, as well as information about the Applicable Law and jurisdiction for disputes.
Flowpoint reserves the right, at its sole discretion, to change, modify, update, add, or remove portions of the Terms at any time, with or without any prior notice to you. Please check these Terms periodically for any changes. Your continuing use of the Product or the Services following any revisions or changes to the Terms will constitute your irrevocable acceptance of any and all such revisions and changes.
BY ACCESSING OR USING THE PRODUCT OR THE SERVICES, YOU REPRESENT THAT YOU HAVE READ, ACKNOWLEDGED, AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THE TERMS AND USE THE PRODUCT AND THE SERVICES IN ACCORDANCE WITH AND SUBJECT TO THESE TERMS AND THE PRIVACY POLICY. IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND/OR OUR PRIVACY POLICY, YOU MUST NOT ACCEPT THESE TERMS AND MAY NOT USE THE PRODUCT AND THE SERVICES.
Services
1. Flowpoint provides a software-as-a-service product designed to help customers automate business workflows using artificial intelligence (the “AI”) through an agentic process builder (the “Product”). The Product enables users to create AI-powered agents tailored to specific business needs, providing tools to streamline workflows and improve operational efficiency.
2. Flowpoint provides, without limitation, the following services connected to the Product, depending on your subscription (the “Services”):
• Free subscription: 100 AI credits.
• Standard subscription: 100 AI credits/month, 2x Processing Speed, Standard Support.
• Pro subscription: 1,000 AI credits/month, 5x Processing Speed, Priority Support.
• Enterprise subscription: Custom AI credits/month, On-Premises Deployment, Feature Previews, Dedicated Customer Success Manager, Dedicated Support via Chat, Email, and Video.
3. Flowpoint also provides Add-ons, allowing you to purchase additional AI credits to extend your monthly usage based on specific requirements.
4. For a more detailed description of Services, please visit https://flowpoint.ai/pricing/.
5. To use the Services, you need to create an account and integrate the Product as instructed during the onboarding process.
6. Flowpoint reserves the right to change, modify, upgrade, add to, or discontinue the provision of the Product, the Services, or any portion or feature thereof at any time without prior notice to you. Flowpoint also reserves the right to assign or transfer these Terms, in whole or in part, without restriction.
Use of the Website, the Product, and the Services
7. As a condition of your use of the Product or the Services, you agree that all information supplied by you in the course of your use of the Product or the Services is true, accurate, up-to-date, and complete.
8. The use of the Product and the Services is permitted by Flowpoint for your legitimate business purposes, including commercial use, and/or to make legitimate requests to purchase the offered Product. You agree not to use the Product or the Services to make any speculative, false, or fraudulent requests or purchases.
9. You further agree that you:
• i. are not currently suspended and have not previously been banned by Flowpoint from using the Product or the Services;
• ii. are not acting on behalf of a competitor of Flowpoint;
• iii. have full power and authority to enter into this legally binding agreement and, in doing so, will not violate any other agreement to which you are a party.
10. We reserve the right to deny access to the Product or the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms.
11. By using the Product or the Services, you also agree to the terms of the Flowpoint Privacy Policy and all other Flowpoint legal policies applicable to you, available in the dashboard of the Product and/or the Services.
Account Registration and Activation
12. If you choose to use the Product, you must register a personal account with Flowpoint (the “Account”) to access and use the Product and the Services.
13. The Product and the Services are not for use by anyone under the age of 18. By registering an Account and/or using the Product and the Services, you confirm that you are at least 18 years old.
14. You can create an Account by providing your first name, last name, email address, and setting your Account password. Upon registration, you will enter a TRIAL account that includes 100 AI credits. The provided email address will be used for the Account creation and verification, as well as for contacting you regarding your Account.
15. Make sure you provide true, accurate, and complete information when registering an Account. Failure to do so constitutes a breach of these Terms.
16. You must not register an Account on behalf of another individual or entity unless you are legally authorized to do so. You must not impersonate or misrepresent your identity or affiliations with other persons or entities.
17. In order to activate your Account, you need to follow the onboarding process from the registration page. This process includes setting up your account details and your organization’s information.
18. Once your trial AI credits are used, you must select a subscription plan (Standard or Pro) and provide payment details to continue using the Product. Payment is required before additional AI credits can be accessed.
19. Payment details must be provided securely via the Flowpoint dashboard. Payment options include credit card and other payment methods specified during onboarding. Flowpoint processes payments securely through third-party providers and does not store sensitive payment details.
20. You are responsible for keeping your Account secure and maintaining the confidentiality of your password. Sharing your login credentials with third parties is at your own risk, and you are solely liable for all actions taken via your Account, whether or not they were made with your knowledge or authority.
21. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.
22. We reserve the right to terminate or suspend your Account without providing prior notice or reason in the event of any violation of these Terms or the Applicable Law, or at our sole discretion. If your Account is terminated or suspended for any reason, you may also be prohibited from registering a new account, even if acting on behalf of a third party.
23. You are solely responsible for the accuracy, validity, and correctness of all information you submit to us. If there is any error, mistake, update, or change in the information provided, you are obliged to notify us immediately.
24. All use and security of your Account are your sole responsibility.
25. By registering, you agree that you will use the Product and the Services only for the purposes established herein.
Fees, Payment Terms, and Refunds
26. The Product and the Services are provided on an “as is” and “as available” basis for a fee specified on the Flowpoint pricing page and, in the case of the Enterprise subscription, for a fee specified in the Flowpoint quote (the “Fee(s)”).
27. The Product and the Services can be purchased on a subscription basis according to one of the following plans:
• Free Trial: Includes 100 AI credits for exploring the Pro features. No credit card is required during the trial period.
• Standard Plan: Priced at $9/month, this plan includes 100 AI credits per month, with 2x Processing Speed and Standard Support.
• Pro Plan: Priced at $59/month, this plan includes 1,000 AI credits per month, with 5x Processing Speed and Priority Support.
• Enterprise Plan: Includes a custom AI credit allocation per month, On-Premises Deployment, Feature Previews, a Dedicated Customer Success Manager, and Dedicated Support via Chat, Email, and Video.
28. At the end of the Free Trial, you must select a subscription plan to continue using the Product. Payment details must be provided at this point. You may upgrade to a paid plan during or after the trial.
29. Flowpoint reserves the right to change fees or pricing terms at its sole discretion. Any updates to pricing will be posted on the Flowpoint website and will take effect immediately.
30. Refunds may be requested only in the event of technical issues that prevent access to your Account for more than 24 consecutive hours. Refund requests must be submitted within 7 calendar days of the issue. Refunds will only be processed for the affected period of downtime.
31. To request a refund, contact us at office@flowpoint.ai within the stated 7-day period. Refund requests received after this period will not be processed.
32. Refunds will be issued in the original currency of payment. Flowpoint is not responsible for any exchange rate fluctuations, conversion charges, or fees imposed by your payment service provider.
33. If a refund cannot be processed using the original payment method (e.g., due to an expired card), Flowpoint will contact you to arrange an alternative refund method. Failure to provide valid payment details within 30 calendar days of the request will result in forfeiture of your refund.
34. Payment for the Product and Services is made either:
• i. According to invoices issued by us and sent to your email address; or
• ii. By using payment methods specified on the Flowpoint dashboard. Payments are processed via third-party providers, and Flowpoint does not store or process sensitive payment details.
35. Flowpoint is not responsible for:
• i. Payment decisions made by third-party providers, including declined payments based on their risk assessments.
• ii. Bank charges, transaction fees, or taxes applicable to your payments. These costs are solely your responsibility.
36. Flowpoint reserves the right to cancel purchases of the Product or the Services at any time. In such cases, refunds will be provided for amounts paid, but Flowpoint is not liable for any additional costs, penalties, or damages incurred by you or your organization as a result of the cancellation.
37. Flowpoint may, at its sole discretion, offer partner or referral programs, as well as special promotions (e.g., free trials). Eligibility criteria and terms for such programs or offers will be detailed in Flowpoint communications or on the Product dashboard.
Content, Intellectual Property, and Links
38. The Product, including all associated accounts on social media, belongs to Flowpoint and is protected under applicable intellectual property laws. All Product-related information, content, software, graphics, texts, sounds, images, buttons, trademarks, service marks, trade names, logos, and any software required for our Services (“Intellectual Property Materials”) are owned by Flowpoint or its licensors and are protected by copyright, trademarks, and international laws, conventions, and treaties.
39. You agree that Flowpoint retains exclusive rights, title, interest, and intellectual property ownership of the Intellectual Property Materials.
40. Flowpoint’s Intellectual Property Materials may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, transferred, assigned, licensed, or otherwise exploited for any purpose without prior written consent from Flowpoint.
41. Agentic workflows and other content you create using the Product, as well as any data or information you submit while using the Services, constitute content generated by you. Flowpoint will process this content in accordance with its Privacy Policy.
42. The Product may contain links to third-party websites or services that are not owned or controlled by Flowpoint. Flowpoint is not responsible for the content, privacy practices, or functionality of third-party websites or services.
43. Flowpoint disclaims any liability for the actions or omissions of third-party websites or services accessed via the Product. Users are encouraged to review the terms and privacy policies of such third-party services before engaging with them.
Prohibited Activities
44. You may not use the Product and the Services in any manner that is illegal or harmful to them. Among other restrictions, you agree that you shall not, nor shall you allow any third party to:
• i. Violate or help another person violate these Terms or the Applicable Law;
• ii. Violate the intellectual property rights of any party;
• iii. Use the Product in any way that can damage, disable, or overburden the Product or Services, which may include, but is not limited to, uploading or transmitting viruses, Trojan horses, spyware, adware, or any other malicious code, performing denial-of-service (DoS) attacks, or interfering with or disrupting any network, equipment, or server connected to or used to provide access to the Product or Services;
• iv. Attempt to gain unauthorized access to the Product, Services, computer systems, or networks connected to Flowpoint, or extract data not intended for you;
• v. Impersonate or misrepresent your affiliation with another user, person, or entity, or make fraudulent, false, deceptive, or misleading representations;
• vi. Violate any legislation or regulations that apply to you when using the Product or Services.
45. You agree that you shall not, nor shall you allow any third party, to violate these Terms. In the case of a violation, you bear responsibility and any negative consequences arising under these Terms and the Applicable Law.
Electronic Communications
46. By providing emails, surveys, feedback, or other information to Flowpoint through the Product, the Services, or any other medium (excluding personal data as defined in the Flowpoint Privacy Policy), you agree that Flowpoint may use this information for various purposes. This includes, but is not limited to, publishing testimonials, reviews, or ratings on Flowpoint’s platform or third-party websites.
47. You may opt to subscribe to our newsletters or select specific categories of email communications through your Account dashboard. By doing so, you consent to receiving such communications from Flowpoint.
48. You may unsubscribe from these communications at any time by updating your preferences in the Account dashboard or by using the unsubscribe option included in the emails sent to you.
Liability
Violation of these Terms will result in liability under the Applicable Law, unless otherwise provided in the Terms.
To the extent permitted by the Applicable Law, Flowpoint and/or any of our employees, officers, managers, directors, agents, licensors, partners, associated service providers, subcontractors, affiliates or other representatives shall not be liable for:
i. the accuracy, completeness of the Website, the Product or their content;
ii. the accuracy, completeness, or content of any websites linked to the Website or the Product (through hyperlinks, banner advertising, or otherwise);
iii. property damage of any nature, connected with the use of the Website or the Product;
iv. third-party conduct;
v. any unauthorised access to or use of Flowpoint’s servers and/or any content, personal information or other information and data stored if such unauthorised access did not directly occur due to Flowpoint’s actions or inactions;
vi. any interruption or cessation of access to the Website or the Product;
vii. any viruses, worms, bugs, Trojan horses, or the like, which may be transmitted to or from the Website, the Product or any third-party websites;
viii. any loss or damage of any kind incurred as a result of your use of the Website or the Product, whether or not we advised of the possibility of such damages;
ix. other risks associated with the use of online platforms and websites;
x. the third parties’ services, whether associated with the Website, the Product and the Services or not.
The Website, the Product and the Services are provided on “as-is” basis without any warranty or guarantee whatsoever.
To the extent permitted by the Applicable Law, you agree to defend, indemnify, and hold harmless us from and against all claims, damages, obligations, losses, liabilities, costs or debts, and expenses (including, but not limited to, attorneys’ fees) arising from:
i. your use of the Website, the Product or the Services;
ii. content that you use, distribute or save;
iii. your violation of these Terms and the Applicable Law.
In case of any circumstances of insuperable force (i.e., events of extraordinary or insuperable nature) that have occurred and remain in effect beyond the party’s control and that a party could neither foresee nor prevent for objective reasons, if these circumstances prevent a party from proper fulfilment of its obligations hereunder, the term for the fulfilment of such obligations shall be extended for the period of the effect of such circumstances of insuperable force.
The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, epidemics and pandemics, failure of power supply or communication system, or other similar circumstances that prevent the parties from the proper fulfilment of their obligations under these Terms.
Disclaimer of Warranties
THE PRODUCT, THE SERVICES AND THE WEBSITE, INCLUDING THEIR CONTENTS, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW AND FLOWPOINT EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT FLOWPOINT DOES NOT WARRANT THAT THE PRODUCT, THE SERVICES OR THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM FLOWPOINT OR THROUGH THE PRODUCT, THE SERVICES OR THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE. WITHOUT LIMITATION TO THE FOREGOING, FLOWPOINT PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE PRODUCT, THE SERVICES OR THE WEBSITE WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR-FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
WE DO NOT ENDORSE OR WARRANT THE EXISTENCE, CONDUCT, PERFORMANCE, SAFETY, QUALITY, LEGALITY OR SUITABILITY OF ANY SERVICES, OUR PROVIDER’S OR THIRD PARTY’S SERVICES. WE ARE NOT RESPONSIBLE FOR OUTAGES OR DISRUPTIONS OF THE INTERNET AND TELECOMMUNICATIONS INFRASTRUCTURE WHICH ARE BEYOND OUR CONTROL AND CAN LEAD TO INTERRUPTIONS IN THE AVAILABILITY OF THE WEBSITE, THE PRODUCT OR THE SERVICES. WE MAY, TEMPORARILY AND UNDER CONSIDERATION OF OUR LEGITIMATE INTERESTS (E.G., BY PROVIDING PRIOR NOTICE), RESTRICT THE AVAILABILITY OF THE WEBSITE, THE PRODUCT OR THE SERVICES OR CERTAIN FEATURES THEREOF, IF THIS IS NECESSARY IN VIEW OF CAPACITY LIMITS, THE SECURITY OR INTEGRITY OF OUR SERVERS, OR TO CARRY OUT MAINTENANCE MEASURES THAT ENSURE THE PROPER OR IMPROVED FUNCTIONING OF THE WEBSITE, THE PRODUCT OR THE SERVICES. WITHOUT LIMITATION TO THE FOREGOING, FLOWPOINT PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE SERVICES, INCLUDING THE USE, VALIDITY, QUALITY, SUITABILITY, FITNESS OF THE WEBSITE, THE PRODUCT OR THE SERVICES, WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE DEFECTS-FREE OR THAT ANY DEFECTS CAN OR WILL BE CORRECTED.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL FLOWPOINT AND/OR ANY OF OUR EMPLOYEES, OFFICERS, MANAGERS, DIRECTORS, AGENTS, LICENSORS, PARTNERS, ASSOCIATED SERVICE PROVIDERS, SUBCONTRACTORS, AFFILIATES OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANY THIRD PARTY FOR: (i) ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL LOSS OR DAMAGES; (ii) LOSS OF DATA, BUSINESS, REVENUE, CONTRACTS, INCOME, PROFITS, ANTICIPATED EARNINGS OR SAVINGS, OPPORTUNITY, USE, OR OTHER ECONOMIC ADVANTAGE OR BUSINESS INTERRUPTION, REPUTATION, GOODWILL; OR (iii) LOSS OR DAMAGE TO PROPERTY, IN EACH CASE ARISING OUT OF OR IN CONNECTION WITH THE USE OF ANY INFORMATION, PRODUCT, SERVICES AND/OR THE MATERIALS OFFERED THROUGH THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE.
OUR MAXIMUM AGGREGATE LIABILITY TO YOU (AND ANY OTHER PARTY THAT HAS AN INTEREST IN THE PURCHASE) IN RELATION TO ANY PURCHASE MADE VIA THE WEBSITE (WHETHER IN CONTRACT, TORT OR OTHERWISE) SHALL BE LIMITED SOLELY TO THE VALUE OF THE FEE THAT HAS BEEN PAID FOR THAT PRODUCT OR SERVICES. PRIOR TO MAKING A PURCHASE, YOU SHOULD ENSURE THAT YOU HAVE REVIEWED THE TERMS AND THAT THEY ARE ACCEPTABLE TO YOU.
Termination
These Terms are effective from the earliest of the date you use the Website until terminated according to terms and conditions specified in the Terms.
You and Flowpoint may, at any time and for any reason, terminate these Terms. Termination by Flowpoint shall be effective upon:
i. notice to you; or
ii. termination of your Account (if any); or
iii. at the time of Flowpoint’s discontinuing to offer and/or provide the Product and/or the Services on the Website.
The Terms shall be terminated automatically if you fail to comply with any of the terms and conditions specified in the Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflicts of laws rules (the "Applicable Law”). You expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and your use of the Product, the Services and the Website resides in the courts of England and Wales and you agree also to submit to the jurisdiction of these courts for the purposes of litigating any such claim or action.
No Waiver
A lack of enforcement will not result in waiver of any term. Also, no waiver by Flowpoint or you of any breach or default shall be deemed to be a waiver of any preceding or subsequent default.
General Provisions
These Terms are drafted in the English language. Flowpoint may translate these Terms into other languages. If these Terms are translated into any other language, the English language version shall prevail.
Our failure to enforce at any time or for any period any one or more of the Terms shall not be construed as a waiver of them or the rights attaching to any of them.
All notices and other communications under these Terms shall be delivered by electronic mail to Flowpoint at office@flowpoint.ai and to you at the electronic mail address provided by you to Flowpoint. Any change of email address by Flowpoint or you shall be notified to Flowpoint and you by giving a written notice of the new email address and the date upon which it will become effective.
These Terms, the Privacy Policy, the Data Processing Agreement, and the Cookie Notice constitute the entire agreement between you and Flowpoint in relation to the subject-matter of these Terms and supersede any previous agreements or representations between Flowpoint and you relating to the subject-matter of this agreement.
We reserve the right to update or otherwise modify these Terms, as well as the contents of the Website, the Product and the Services, at any time and for any reason and without liability to you, any other user or any third party. You understand and agree that your continued access or use of the Website after such change signifies your acceptance of the updated Terms. This right shall not affect the Terms accepted by you upon making a legitimate purchase using the Website. We will note the date that updates were last made to the Terms at the top of this page, and the updated Terms will take effect upon posting. It is your responsibility to check these Terms each time you access the Website and review the most current version of these Terms.
You agree that Flowpoint expressly reserves the right, at any time, for any reason, without prior notice and without any form of compensation, to suspend or deny you from using or accessing the Website, to cease providing the Product or any Services or to change or add any portion of the Website, the Product or the Services.
If any part of these Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.
Contact Details
In case of questions, complaints or comments about these Terms, please use the below details to contact us:
Flowpoint Analytics Ltd
Flat 41 Oslo Court, Prince Albert Road,
London, England, NW8 7EN
These Terms of Use (the “Terms”) govern your use of the Flowpoint software-as-a-service product (the “Product”) and the related services (the “Services”) provided by Flowpoint Analytics Ltd.
All references to “we,” “us,” or “our” in these Terms refer to Flowpoint Analytics Ltd, a company incorporated in accordance with the laws of England and Wales under company number 14068900, having its registered address at Flat 41 Oslo Court, Prince Albert Road, London, England, NW8 7EN, or any one of its subsidiaries or affiliated companies (collectively referred to as “Flowpoint”).
When we refer to “you” or “your,” we mean any person that accesses or uses the Product or the Services. Your use of the Product or the Services and any purchases you make are subject to these Terms and the Privacy Policy.
Please read these Terms carefully, as they contain important information concerning your rights and limitations on these rights, as well as information about the Applicable Law and jurisdiction for disputes.
Flowpoint reserves the right, at its sole discretion, to change, modify, update, add, or remove portions of the Terms at any time, with or without any prior notice to you. Please check these Terms periodically for any changes. Your continuing use of the Product or the Services following any revisions or changes to the Terms will constitute your irrevocable acceptance of any and all such revisions and changes.
BY ACCESSING OR USING THE PRODUCT OR THE SERVICES, YOU REPRESENT THAT YOU HAVE READ, ACKNOWLEDGED, AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THE TERMS AND USE THE PRODUCT AND THE SERVICES IN ACCORDANCE WITH AND SUBJECT TO THESE TERMS AND THE PRIVACY POLICY. IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND/OR OUR PRIVACY POLICY, YOU MUST NOT ACCEPT THESE TERMS AND MAY NOT USE THE PRODUCT AND THE SERVICES.
Services
1. Flowpoint provides a software-as-a-service product designed to help customers automate business workflows using artificial intelligence (the “AI”) through an agentic process builder (the “Product”). The Product enables users to create AI-powered agents tailored to specific business needs, providing tools to streamline workflows and improve operational efficiency.
2. Flowpoint provides, without limitation, the following services connected to the Product, depending on your subscription (the “Services”):
• Free subscription: 100 AI credits.
• Standard subscription: 100 AI credits/month, 2x Processing Speed, Standard Support.
• Pro subscription: 1,000 AI credits/month, 5x Processing Speed, Priority Support.
• Enterprise subscription: Custom AI credits/month, On-Premises Deployment, Feature Previews, Dedicated Customer Success Manager, Dedicated Support via Chat, Email, and Video.
3. Flowpoint also provides Add-ons, allowing you to purchase additional AI credits to extend your monthly usage based on specific requirements.
4. For a more detailed description of Services, please visit https://flowpoint.ai/pricing/.
5. To use the Services, you need to create an account and integrate the Product as instructed during the onboarding process.
6. Flowpoint reserves the right to change, modify, upgrade, add to, or discontinue the provision of the Product, the Services, or any portion or feature thereof at any time without prior notice to you. Flowpoint also reserves the right to assign or transfer these Terms, in whole or in part, without restriction.
Use of the Website, the Product, and the Services
7. As a condition of your use of the Product or the Services, you agree that all information supplied by you in the course of your use of the Product or the Services is true, accurate, up-to-date, and complete.
8. The use of the Product and the Services is permitted by Flowpoint for your legitimate business purposes, including commercial use, and/or to make legitimate requests to purchase the offered Product. You agree not to use the Product or the Services to make any speculative, false, or fraudulent requests or purchases.
9. You further agree that you:
• i. are not currently suspended and have not previously been banned by Flowpoint from using the Product or the Services;
• ii. are not acting on behalf of a competitor of Flowpoint;
• iii. have full power and authority to enter into this legally binding agreement and, in doing so, will not violate any other agreement to which you are a party.
10. We reserve the right to deny access to the Product or the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms.
11. By using the Product or the Services, you also agree to the terms of the Flowpoint Privacy Policy and all other Flowpoint legal policies applicable to you, available in the dashboard of the Product and/or the Services.
Account Registration and Activation
12. If you choose to use the Product, you must register a personal account with Flowpoint (the “Account”) to access and use the Product and the Services.
13. The Product and the Services are not for use by anyone under the age of 18. By registering an Account and/or using the Product and the Services, you confirm that you are at least 18 years old.
14. You can create an Account by providing your first name, last name, email address, and setting your Account password. Upon registration, you will enter a TRIAL account that includes 100 AI credits. The provided email address will be used for the Account creation and verification, as well as for contacting you regarding your Account.
15. Make sure you provide true, accurate, and complete information when registering an Account. Failure to do so constitutes a breach of these Terms.
16. You must not register an Account on behalf of another individual or entity unless you are legally authorized to do so. You must not impersonate or misrepresent your identity or affiliations with other persons or entities.
17. In order to activate your Account, you need to follow the onboarding process from the registration page. This process includes setting up your account details and your organization’s information.
18. Once your trial AI credits are used, you must select a subscription plan (Standard or Pro) and provide payment details to continue using the Product. Payment is required before additional AI credits can be accessed.
19. Payment details must be provided securely via the Flowpoint dashboard. Payment options include credit card and other payment methods specified during onboarding. Flowpoint processes payments securely through third-party providers and does not store sensitive payment details.
20. You are responsible for keeping your Account secure and maintaining the confidentiality of your password. Sharing your login credentials with third parties is at your own risk, and you are solely liable for all actions taken via your Account, whether or not they were made with your knowledge or authority.
21. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.
22. We reserve the right to terminate or suspend your Account without providing prior notice or reason in the event of any violation of these Terms or the Applicable Law, or at our sole discretion. If your Account is terminated or suspended for any reason, you may also be prohibited from registering a new account, even if acting on behalf of a third party.
23. You are solely responsible for the accuracy, validity, and correctness of all information you submit to us. If there is any error, mistake, update, or change in the information provided, you are obliged to notify us immediately.
24. All use and security of your Account are your sole responsibility.
25. By registering, you agree that you will use the Product and the Services only for the purposes established herein.
Fees, Payment Terms, and Refunds
26. The Product and the Services are provided on an “as is” and “as available” basis for a fee specified on the Flowpoint pricing page and, in the case of the Enterprise subscription, for a fee specified in the Flowpoint quote (the “Fee(s)”).
27. The Product and the Services can be purchased on a subscription basis according to one of the following plans:
• Free Trial: Includes 100 AI credits for exploring the Pro features. No credit card is required during the trial period.
• Standard Plan: Priced at $9/month, this plan includes 100 AI credits per month, with 2x Processing Speed and Standard Support.
• Pro Plan: Priced at $59/month, this plan includes 1,000 AI credits per month, with 5x Processing Speed and Priority Support.
• Enterprise Plan: Includes a custom AI credit allocation per month, On-Premises Deployment, Feature Previews, a Dedicated Customer Success Manager, and Dedicated Support via Chat, Email, and Video.
28. At the end of the Free Trial, you must select a subscription plan to continue using the Product. Payment details must be provided at this point. You may upgrade to a paid plan during or after the trial.
29. Flowpoint reserves the right to change fees or pricing terms at its sole discretion. Any updates to pricing will be posted on the Flowpoint website and will take effect immediately.
30. Refunds may be requested only in the event of technical issues that prevent access to your Account for more than 24 consecutive hours. Refund requests must be submitted within 7 calendar days of the issue. Refunds will only be processed for the affected period of downtime.
31. To request a refund, contact us at office@flowpoint.ai within the stated 7-day period. Refund requests received after this period will not be processed.
32. Refunds will be issued in the original currency of payment. Flowpoint is not responsible for any exchange rate fluctuations, conversion charges, or fees imposed by your payment service provider.
33. If a refund cannot be processed using the original payment method (e.g., due to an expired card), Flowpoint will contact you to arrange an alternative refund method. Failure to provide valid payment details within 30 calendar days of the request will result in forfeiture of your refund.
34. Payment for the Product and Services is made either:
• i. According to invoices issued by us and sent to your email address; or
• ii. By using payment methods specified on the Flowpoint dashboard. Payments are processed via third-party providers, and Flowpoint does not store or process sensitive payment details.
35. Flowpoint is not responsible for:
• i. Payment decisions made by third-party providers, including declined payments based on their risk assessments.
• ii. Bank charges, transaction fees, or taxes applicable to your payments. These costs are solely your responsibility.
36. Flowpoint reserves the right to cancel purchases of the Product or the Services at any time. In such cases, refunds will be provided for amounts paid, but Flowpoint is not liable for any additional costs, penalties, or damages incurred by you or your organization as a result of the cancellation.
37. Flowpoint may, at its sole discretion, offer partner or referral programs, as well as special promotions (e.g., free trials). Eligibility criteria and terms for such programs or offers will be detailed in Flowpoint communications or on the Product dashboard.
Content, Intellectual Property, and Links
38. The Product, including all associated accounts on social media, belongs to Flowpoint and is protected under applicable intellectual property laws. All Product-related information, content, software, graphics, texts, sounds, images, buttons, trademarks, service marks, trade names, logos, and any software required for our Services (“Intellectual Property Materials”) are owned by Flowpoint or its licensors and are protected by copyright, trademarks, and international laws, conventions, and treaties.
39. You agree that Flowpoint retains exclusive rights, title, interest, and intellectual property ownership of the Intellectual Property Materials.
40. Flowpoint’s Intellectual Property Materials may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, transferred, assigned, licensed, or otherwise exploited for any purpose without prior written consent from Flowpoint.
41. Agentic workflows and other content you create using the Product, as well as any data or information you submit while using the Services, constitute content generated by you. Flowpoint will process this content in accordance with its Privacy Policy.
42. The Product may contain links to third-party websites or services that are not owned or controlled by Flowpoint. Flowpoint is not responsible for the content, privacy practices, or functionality of third-party websites or services.
43. Flowpoint disclaims any liability for the actions or omissions of third-party websites or services accessed via the Product. Users are encouraged to review the terms and privacy policies of such third-party services before engaging with them.
Prohibited Activities
44. You may not use the Product and the Services in any manner that is illegal or harmful to them. Among other restrictions, you agree that you shall not, nor shall you allow any third party to:
• i. Violate or help another person violate these Terms or the Applicable Law;
• ii. Violate the intellectual property rights of any party;
• iii. Use the Product in any way that can damage, disable, or overburden the Product or Services, which may include, but is not limited to, uploading or transmitting viruses, Trojan horses, spyware, adware, or any other malicious code, performing denial-of-service (DoS) attacks, or interfering with or disrupting any network, equipment, or server connected to or used to provide access to the Product or Services;
• iv. Attempt to gain unauthorized access to the Product, Services, computer systems, or networks connected to Flowpoint, or extract data not intended for you;
• v. Impersonate or misrepresent your affiliation with another user, person, or entity, or make fraudulent, false, deceptive, or misleading representations;
• vi. Violate any legislation or regulations that apply to you when using the Product or Services.
45. You agree that you shall not, nor shall you allow any third party, to violate these Terms. In the case of a violation, you bear responsibility and any negative consequences arising under these Terms and the Applicable Law.
Electronic Communications
46. By providing emails, surveys, feedback, or other information to Flowpoint through the Product, the Services, or any other medium (excluding personal data as defined in the Flowpoint Privacy Policy), you agree that Flowpoint may use this information for various purposes. This includes, but is not limited to, publishing testimonials, reviews, or ratings on Flowpoint’s platform or third-party websites.
47. You may opt to subscribe to our newsletters or select specific categories of email communications through your Account dashboard. By doing so, you consent to receiving such communications from Flowpoint.
48. You may unsubscribe from these communications at any time by updating your preferences in the Account dashboard or by using the unsubscribe option included in the emails sent to you.
Liability
Violation of these Terms will result in liability under the Applicable Law, unless otherwise provided in the Terms.
To the extent permitted by the Applicable Law, Flowpoint and/or any of our employees, officers, managers, directors, agents, licensors, partners, associated service providers, subcontractors, affiliates or other representatives shall not be liable for:
i. the accuracy, completeness of the Website, the Product or their content;
ii. the accuracy, completeness, or content of any websites linked to the Website or the Product (through hyperlinks, banner advertising, or otherwise);
iii. property damage of any nature, connected with the use of the Website or the Product;
iv. third-party conduct;
v. any unauthorised access to or use of Flowpoint’s servers and/or any content, personal information or other information and data stored if such unauthorised access did not directly occur due to Flowpoint’s actions or inactions;
vi. any interruption or cessation of access to the Website or the Product;
vii. any viruses, worms, bugs, Trojan horses, or the like, which may be transmitted to or from the Website, the Product or any third-party websites;
viii. any loss or damage of any kind incurred as a result of your use of the Website or the Product, whether or not we advised of the possibility of such damages;
ix. other risks associated with the use of online platforms and websites;
x. the third parties’ services, whether associated with the Website, the Product and the Services or not.
The Website, the Product and the Services are provided on “as-is” basis without any warranty or guarantee whatsoever.
To the extent permitted by the Applicable Law, you agree to defend, indemnify, and hold harmless us from and against all claims, damages, obligations, losses, liabilities, costs or debts, and expenses (including, but not limited to, attorneys’ fees) arising from:
i. your use of the Website, the Product or the Services;
ii. content that you use, distribute or save;
iii. your violation of these Terms and the Applicable Law.
In case of any circumstances of insuperable force (i.e., events of extraordinary or insuperable nature) that have occurred and remain in effect beyond the party’s control and that a party could neither foresee nor prevent for objective reasons, if these circumstances prevent a party from proper fulfilment of its obligations hereunder, the term for the fulfilment of such obligations shall be extended for the period of the effect of such circumstances of insuperable force.
The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, epidemics and pandemics, failure of power supply or communication system, or other similar circumstances that prevent the parties from the proper fulfilment of their obligations under these Terms.
Disclaimer of Warranties
THE PRODUCT, THE SERVICES AND THE WEBSITE, INCLUDING THEIR CONTENTS, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW AND FLOWPOINT EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT FLOWPOINT DOES NOT WARRANT THAT THE PRODUCT, THE SERVICES OR THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM FLOWPOINT OR THROUGH THE PRODUCT, THE SERVICES OR THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE. WITHOUT LIMITATION TO THE FOREGOING, FLOWPOINT PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE PRODUCT, THE SERVICES OR THE WEBSITE WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR-FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
WE DO NOT ENDORSE OR WARRANT THE EXISTENCE, CONDUCT, PERFORMANCE, SAFETY, QUALITY, LEGALITY OR SUITABILITY OF ANY SERVICES, OUR PROVIDER’S OR THIRD PARTY’S SERVICES. WE ARE NOT RESPONSIBLE FOR OUTAGES OR DISRUPTIONS OF THE INTERNET AND TELECOMMUNICATIONS INFRASTRUCTURE WHICH ARE BEYOND OUR CONTROL AND CAN LEAD TO INTERRUPTIONS IN THE AVAILABILITY OF THE WEBSITE, THE PRODUCT OR THE SERVICES. WE MAY, TEMPORARILY AND UNDER CONSIDERATION OF OUR LEGITIMATE INTERESTS (E.G., BY PROVIDING PRIOR NOTICE), RESTRICT THE AVAILABILITY OF THE WEBSITE, THE PRODUCT OR THE SERVICES OR CERTAIN FEATURES THEREOF, IF THIS IS NECESSARY IN VIEW OF CAPACITY LIMITS, THE SECURITY OR INTEGRITY OF OUR SERVERS, OR TO CARRY OUT MAINTENANCE MEASURES THAT ENSURE THE PROPER OR IMPROVED FUNCTIONING OF THE WEBSITE, THE PRODUCT OR THE SERVICES. WITHOUT LIMITATION TO THE FOREGOING, FLOWPOINT PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE SERVICES, INCLUDING THE USE, VALIDITY, QUALITY, SUITABILITY, FITNESS OF THE WEBSITE, THE PRODUCT OR THE SERVICES, WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE DEFECTS-FREE OR THAT ANY DEFECTS CAN OR WILL BE CORRECTED.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL FLOWPOINT AND/OR ANY OF OUR EMPLOYEES, OFFICERS, MANAGERS, DIRECTORS, AGENTS, LICENSORS, PARTNERS, ASSOCIATED SERVICE PROVIDERS, SUBCONTRACTORS, AFFILIATES OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANY THIRD PARTY FOR: (i) ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL LOSS OR DAMAGES; (ii) LOSS OF DATA, BUSINESS, REVENUE, CONTRACTS, INCOME, PROFITS, ANTICIPATED EARNINGS OR SAVINGS, OPPORTUNITY, USE, OR OTHER ECONOMIC ADVANTAGE OR BUSINESS INTERRUPTION, REPUTATION, GOODWILL; OR (iii) LOSS OR DAMAGE TO PROPERTY, IN EACH CASE ARISING OUT OF OR IN CONNECTION WITH THE USE OF ANY INFORMATION, PRODUCT, SERVICES AND/OR THE MATERIALS OFFERED THROUGH THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE.
OUR MAXIMUM AGGREGATE LIABILITY TO YOU (AND ANY OTHER PARTY THAT HAS AN INTEREST IN THE PURCHASE) IN RELATION TO ANY PURCHASE MADE VIA THE WEBSITE (WHETHER IN CONTRACT, TORT OR OTHERWISE) SHALL BE LIMITED SOLELY TO THE VALUE OF THE FEE THAT HAS BEEN PAID FOR THAT PRODUCT OR SERVICES. PRIOR TO MAKING A PURCHASE, YOU SHOULD ENSURE THAT YOU HAVE REVIEWED THE TERMS AND THAT THEY ARE ACCEPTABLE TO YOU.
Termination
These Terms are effective from the earliest of the date you use the Website until terminated according to terms and conditions specified in the Terms.
You and Flowpoint may, at any time and for any reason, terminate these Terms. Termination by Flowpoint shall be effective upon:
i. notice to you; or
ii. termination of your Account (if any); or
iii. at the time of Flowpoint’s discontinuing to offer and/or provide the Product and/or the Services on the Website.
The Terms shall be terminated automatically if you fail to comply with any of the terms and conditions specified in the Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflicts of laws rules (the "Applicable Law”). You expressly agree that the exclusive jurisdiction for any claim or dispute under these Terms and your use of the Product, the Services and the Website resides in the courts of England and Wales and you agree also to submit to the jurisdiction of these courts for the purposes of litigating any such claim or action.
No Waiver
A lack of enforcement will not result in waiver of any term. Also, no waiver by Flowpoint or you of any breach or default shall be deemed to be a waiver of any preceding or subsequent default.
General Provisions
These Terms are drafted in the English language. Flowpoint may translate these Terms into other languages. If these Terms are translated into any other language, the English language version shall prevail.
Our failure to enforce at any time or for any period any one or more of the Terms shall not be construed as a waiver of them or the rights attaching to any of them.
All notices and other communications under these Terms shall be delivered by electronic mail to Flowpoint at office@flowpoint.ai and to you at the electronic mail address provided by you to Flowpoint. Any change of email address by Flowpoint or you shall be notified to Flowpoint and you by giving a written notice of the new email address and the date upon which it will become effective.
These Terms, the Privacy Policy, the Data Processing Agreement, and the Cookie Notice constitute the entire agreement between you and Flowpoint in relation to the subject-matter of these Terms and supersede any previous agreements or representations between Flowpoint and you relating to the subject-matter of this agreement.
We reserve the right to update or otherwise modify these Terms, as well as the contents of the Website, the Product and the Services, at any time and for any reason and without liability to you, any other user or any third party. You understand and agree that your continued access or use of the Website after such change signifies your acceptance of the updated Terms. This right shall not affect the Terms accepted by you upon making a legitimate purchase using the Website. We will note the date that updates were last made to the Terms at the top of this page, and the updated Terms will take effect upon posting. It is your responsibility to check these Terms each time you access the Website and review the most current version of these Terms.
You agree that Flowpoint expressly reserves the right, at any time, for any reason, without prior notice and without any form of compensation, to suspend or deny you from using or accessing the Website, to cease providing the Product or any Services or to change or add any portion of the Website, the Product or the Services.
If any part of these Terms is determined to be invalid or unenforceable, then the invalid or unenforceable provision shall be deemed to be superseded by any such valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.
Contact Details
In case of questions, complaints or comments about these Terms, please use the below details to contact us:
Flowpoint Analytics Ltd
Flat 41 Oslo Court, Prince Albert Road,
London, England, NW8 7EN
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